Shipping policy
Shipping Details
At Innovaty.store, we strive to deliver your orders as quickly and reliably as possible. Please read our shipping information below. If you have any questions, contact us at support@Innovaty.store.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
During peak seasons or promotional periods, processing times may be slightly longer. We will notify you by email if there are any significant delays.
Shipping Times
| Destination | Estimated Delivery Time |
|---|---|
| Australia | 5–10 business days |
| United States | 10–20 business days |
| United Kingdom | 10–20 business days |
| Europe | 12–25 business days |
| Rest of World | 15–30 business days |
Delivery times are estimates and may vary due to customs clearance, carrier delays, or other factors beyond our control.
Shipping Rates
Shipping rates are calculated at checkout based on your location and order weight. We offer free shipping on qualifying orders — please check the cart or checkout page for current promotions.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.
Please allow up to 48 hours for tracking information to be updated after you receive your shipping confirmation email.
Customs and Import Duties
International orders may be subject to customs fees, import duties, or taxes levied by the destination country. These charges are the responsibility of the customer and are not included in our product or shipping prices.
We are not responsible for delays caused by customs processing.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at support@Innovaty.store. We will work with you to resolve the issue as quickly as possible.
Wrong Address
Please ensure your shipping address is correct at the time of checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@Innovaty.store and we will do our best to assist.
Contact Us
For any shipping-related questions, please reach out to our support team at support@Innovaty.store. We typically respond within 1–2 business days.